Refund policy
Real Returns: You get 60 days to live with your sofa, and if it's not perfect? We'll pick it up and refund you in full. No hidden fees! Just keep the original packaging.
How It Works
1. Reach out. Email contact@junohousing.com with your order number and what’s not working. Sometimes it’s a quick fix — a different fabric, a replacement piece — and we’d love to solve it. If you’d rather return, we approve it right there.
2. Pack it up. We send you repackaging instructions, and any extra boxes needed.
3. We Pick It Up. FedEx collects from your door on a day that works best for you.
4. Get Refunded. Every penny, back to your original payment method, within 3–5 business days of the boxes reaching us.
What Makes This Different
Most sofa brands give you 10-30 days. We give you 60.
Most charge a 10–20% restocking fee. We charge nothing.
Most leave return shipping to you — $300–500 on a sofa. We pick it up, free.
Two Things Worth Knowing
Keep your boxes. They’re what gets a sofa home safely. Already recycled them? We’ll send replacements for $30 each.
Give the cushions time. They arrive vacuum-packed and take 3–4 weeks to fully fluff up. Firm or flat at first is completely normal — pat and fluff them daily and they’ll get there. That’s exactly why you have 60 days.
The Fine Print (There Isn’t Much)
- 60 days from delivery.
- Original condition — clean, undamaged. Normal use is expected.
- Exchanges for a different size, color, or fabric work the same way, at no cost.
- If somethings missing, we charge you. Or you simply re-ship the missing piece.
- Your full refund is issued within 1-3 weeks of pickup. (allow return shipping & inspection time)
Questions? contact@junohousing.com · (619) 313-3415