Collection: FAQ
Frequently asked questions and answers!
About Us
What is Juno Housing?
Juno is a luxury furniture business specializing in high-quality modular cloud couches. We offer customizable, comfortable, and durable pieces designed to fit any space. Our mission is to create cozy homes where people can truly relax.
Where is Juno Housing based?
We operate primarily in San Diego, California. Our fulfillment centers are spread across the U.S. ensuring timely and efficient delivery to customers.
How can I get in contact?
Get in contact with a team member through the contact page on our website or EMAIL: contact@junohousing.com or you can CALL: 619-313-3415
Products & Customization
What materials are used in The Juno Cloud Couches?
- Fabric: Juno Luxe and Classic is a High-quality linen blend upholstery with fully removable and machine-washable covers.
- Filling: 50% down feathers, 30% feathers, and 20% cotton for a plush and comfortable feel.
- Frame: Kiln-dried wood for long-lasting durability.
What are the dimensions of your couches?
Juno Classic Collection:
- Corner Piece: 40.15"L x 40.15"W x 23.23"H inches
- Median/Armless Piece: 40.15"L x 40.15"W x 23.23"H inches
- Ottoman: 40.15"L x 40.15"W x 18.50"H inches
- Seat Height (Floor to Seat): 18.50 inches
- Seat Depth (Front to Back): 25.59 inches
- Leg Height: 1.18 inches
Note: All measurements are taken at the widest or tallest points. Product sizes may vary slightly by 0.2 inches.
Juno Luxe Collection:
- Corner Piece: 43.30"L x 43.30"W x 36.60"H inches
- Median/Armless Piece: 41.33"L x 43.30"W x 36.60"H inches
- Ottoman: 40.16"L x 40.16"W x 19.29"H inches
- Left/Right Armrest Pieces: 41.33"L x 43.30"W x 36.60"H inches (Both left and right armrest dimensions are the same)
- Single Seat: 43.30"L x 41.33"W x 36.60"H inches
- Seat Height (Floor to Seat): 19.29 inches
- Seat Depth (Front to Back): 29.53 inches
- Leg Height: 1.18 inches
Note: All measurements are taken at the widest or tallest points. Product sizes may vary slightly by 0.2 inches.
For detailed measurements of a specific configuration, please refer to the product listing photos. Each listing includes an image at the end showcasing the exact dimensions of that piece for your convenience
Can I customize my Juno Cloud Couch?
Yes! You can fully customize your setup using our modular pieces. We offer a variety of colors including white, grey, black and khaki in Juno Classic. Then white, beige, black in the Juno Luxe style
For the Juno Classic Collection, we sell the following modular pieces:
- Corner/Left & Right Armrest
- Median/Armless
- Ottoman
For the Juno Luxe Collection we sell:
- Left Armrest
- Right Armrest
- Corner
- Median/Armless
- Ottoman
- Single Chairs
You can mix and match these pieces in any combination to create the exact configuration that fits your space. Whether you want a small 2 seater, a large sectional, or anything in between, you're in control of building your dream setup.
We also offer separate slipcovers, giving you even more flexibility. For example, you can purchase a Classic Modular 3-Seater Sectional in White in white, and then order a "slipcover only set" for the Juno Classic Modular 4-Piece Sofa-Chaise in khaki. This essentially gives you two completely different looks for your sofa by simply swapping out the covers—allowing you to refresh your space without needing to buy a whole new couch
What’s the difference between the Juno Luxe and Juno Classic Cloud Series?
- Juno Luxe Series: Known for its luxurious, deep seating and modern design.
- Juno Classic Series: Offers a more traditional look with a structured feel, but still very comfortable
Order & Delivery
How do I place an order?
Simply select the modular pieces you'd like to build your ideal setup or choose from one of our pre-configured options then choose your preferred color, and add them to your cart.
Once you've completed your selection, proceed to checkout to finalize your purchase
If you need assistance or have any questions before placing your order, feel free to contact us through our contact page.
Can I track my order after purchase?
We will message you as soon as your order is placed to schedule delivery.
How long will it take to receive my order?
As soon as 1 business day!
How do you Delivery?
We personally deliver through in house White Glove Delivery
Will my order be delivered on weekends?
We deliver everyday except for Saturday!
Where do you deliver?
Southern California Only.
Returns & Warranty
Returns & Refunds
JUNO 60 Day Real-Returns
Real-Returns: You get 60 days to live with your sofa, and if it's not perfect? We'll pick it up and refund you in full. No hidden fees! Just keep the original packaging.
How it works:
- Email us at contact@junohousing.com
- We handle pickup. We'll schedule a time that works for you and come collect the sofa from your home.
- Get refunded As soon as its picked up
One thing to know: Our cushions typically take 2–3 weeks to fully expand. If they feel firm or flat at first, that's normal, give them time. We recommend you fluff, pat, (and beat) your sofa regularly upon arrival to speed up this process.
Manufacturing warranty
What warranty do you offer on your sofas?
Your sofa is delivered with care to ensure it arrives in perfect condition. We provide a Lifetime Warranty covering defects that may occur under normal use.
What does the Lifetime Warranty cover?
If a manufacturing defect causes an issue under normal use, we’ll provide a replacement for the affected part. This includes:
- Structural components – If a base frame or modular piece breaks under normal use, we’ll send a replacement for that specific section.
- Slipcovers – If they are damaged due to proper machine washing (following care instructions), we’ll send a new set.
- Connectors, legs, or brackets – If any essential hardware fails, we’ll replace it.
What happens if my sofa arrives damaged?
We want your sofa to arrive in perfect condition. If your order arrives with any damage or defects, please contact us within 48 hours, and we’ll either replace the affected part or offer compensation based on the issue.
What is not covered under the warranty?
- Full product replacements after 30 days (only specific parts will be replaced).
- Damage caused by improper use.
- Pet damage.
How do I file a warranty claim?
- Contact Us – Email our support team at support@junohousing.com with your order number and a description of the issue.
- Provide Photos – Attach clear photos or videos showing the problem.
- Assessment & Resolution – If the issue is covered, we’ll send you the necessary replacement part.
Do I have to pay for warranty-related replacements?
- If your claim is approved, we cover the cost of the replacement part & shipping.
For any further questions, contact customer support at support@junohousing.com or visit our Contact page.
What if my sofa arrives damaged or defective?
If your sofa arrives damaged or defective, please contact us within 48 hours of delivery. We’ll work with you to resolve the issue as fast as possible, including sending a replacement if necessary.
Product Care
Are the couch covers removable and washable?
Yes, all of our couch covers are fully removable—including covers for the bottom, back, side cushions, and even the base slipcovers. They are machine-washable, making maintenance and cleaning incredibly easy.
How do I care for my Juno Cloud Couch?
We recommend machine-washing the covers on a gentle cold cycle and air-drying them. For the cushions, regular fluffing will help maintain their shape and fullness
Do you offer replacement slipcovers?
Yes, we offer replacement covers for individual pieces along with entire sets. You can easily change the color of your couch by purchasing a new set of slipcovers.